About our return and exchange policy

At Dosuin, we are committed to providing every customer with a satisfying shopping experience. If you are not completely satisfied with the purchased goods, we provide you with a flexible and convenient return and exchange policy:

Return and exchange period

You can apply for a return or exchange within 30 days after receiving the goods. Please ensure that the goods have not been used and keep the original packaging and labels.

Free return and exchange

We provide free service for eligible return and exchange applications without paying additional fees.

Return and exchange process

Please contact our customer service team through our customer service email service@dosuin.com or call 17629516671 to start the return and exchange process. We will assist you in completing the relevant steps.

Return address

Please send the returned goods to the following address:

No. 100, 3rd Street, Chengxin 2nd District, Futian Street, Yiwu City, Jinhua City, Zhejiang Province 402 (self-declaration)

Recipient: Yiwu Ouyun Technology Co., Ltd.

Refund processing

After receiving and inspecting your return, we will process your refund within 5 working days. Refunds will be issued to your original payment method.

Damaged or Wrong Items

If you receive a damaged or wrong item, please contact us immediately. We will prioritize arranging a replacement for you and cover the associated shipping costs.

Customer Support

Our customer service team is online 24 hours a day and is always ready to help you with any questions or problems. Please feel free to contact us.

Thank you for choosing Dosuin, we look forward to providing you with excellent service and products!